How to resend a User Verification Request?

A User is sent Verification Request when their account is created to verify their account against their email account. There is a one week expiry on the Verification so if the User has not verified their account in this time they may need to be sent a new Verification Request.

Click on the COG icon in the top right of the screen and access the Settings area.

Find the User that you would like to send the Verification Request to and click on that User to open their User profile.

In the Profile feature menu , you will have the option to click on Request Verification. It will open up a window asking you to confirm that you would like to resend the verification to the user.

When you click on confirm Request Verification, an automated email will be sent to the User asking them to Verify their account.

For information on how the User can then verify their account, refer them to this article on Verifying Your Softools Account.

Note: Once a new Verification Request has been sent to a User it will invalidate any previously sent Verification Requests.