Why Can't I Sign Up to the Community/Support Area
If you are having trouble signing up to the community or support area to create a post or add a comment you may be getting this error message:
'Users with the email address xxxxxxx are not allowed to sign up for this help desk'
If so, this is likely because you are trying to sign up with an email domain ending in @gmail.com @hotmail.com @yahoo.com - we advise signing up with an email that does not end in those domains, please use something like a work or institution email in the meantime, while we try to resolve this issue
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