Support and Learning Resources

There is extensive platform support for our Users. This help is accessible anywhere that you see one of the following two icons.

Softools Help Center

The Softools Help center is found at support.softools.net. This is also available from within the platform via the Settings Menu.

If you know the article that you would like to search for then you could get in-portal help by using the Support Widget. This is located at the bottom of the left pane menu. The advantage here is that you can search for the help that you want and if you need to then delve deeper into our support docs by clicking through to the support center.

Contextual Help

Template Help is help that the App Builder has given to the User so that they know how to complete the Fields in the current template. Here we have Status of objectives within a Coaching Plan. The template help give the User process context to what they are completing alongside a definition of what each status colour represents

App Help is higher level context to purpose of the Application. It will also give the User information on the Category, Publisher and the Offline Storage Mode. Access this from App Home and then the 'i' icon.