Softools End Points to whitelist on Firewalls

Network security is paramount, yet it shouldn't impede the use of essential Internet-based services. For Softools users behind stringent network traffic managers and firewalls, whitelisting specific endpoints is crucial to ensure uninterrupted service.

When to Whitelist

If your organization's security protocols are preventing access to Softools services, you'll need to whitelist certain endpoints. This allows Softools' traffic to pass through your firewall, ensuring reliable access to the platform.

Endpoints to Whitelist

Here's a list of the key Softools endpoints that you'll need to add to your firewall's whitelist:

1. TENANT.on.softools.net

   • Description: The primary access URL for site-specific tenants, such as azuza.on.softools.net.
   • Purpose: Serves as the normal access point for users to connect to their Softools site.

2. TENANT.as.softools.net

   • Description: The primary access URL for site-specific tenants for app studio, such as azuza.as.softools.net.
   • Purpose: Serves as the normal access point for app builders to connect to their Softools app studio.

3. api.on.softools.net

   • Description: Endpoint for API calls.
   • Purpose: Facilitates the majority of platform interactions through APIs.

4. softoolseu.blob.core.windows.net

   • Description: Azure storage endpoint.
   • Purpose: Stores image lists and images for homepages, among other items.

5. blob.softools.net

   • Description: Alternative Azure blob storage endpoint.
   • Purpose: May be used in lieu of the previous endpoint for storage purposes.

6. auth.on.softools.net

   • Description: Authentication endpoint.
   • Purpose: Handles user authentication within the Softools platform.

7. cdn.auth0.com

   • Description: Content delivery network for Auth0.
   • Purpose: Also used for user authentication, provided by Auth0.

Instructions for IT Teams

Please communicate with your IT department to add the above endpoints to the internal whitelist. Doing so will ensure these critical services are not inadvertently blocked by your network's firewall settings.

Note on Downloads and Access

Some clients might face issues with downloading content or accessing the Softools platform. Whitelisting the aforementioned endpoints is often a remedy for these complications.

Ensuring that these Softools endpoints are whitelisted by your organization's firewall is essential for smooth and uninterrupted access to the platform's features. IT teams should regularly review and update these settings to align with any changes in the Softools infrastructure. These updates will often come from subscribing to status.softools.net.