Videos & FAQs
Here is a list support videos and some of the most frequent questions that we receive. Check here for help with troubleshooting as well as discovering tips and tricks to improve your Softools experience.
Videos
Micellaneous
Records and Reports
- How do I search for my records?
- How do I archive a record?
- Where is the History (Audit trail) of my record?
- Can I change the resolution of my reports/data?
- I cannot see records on a report
- I cannot edit/change records
Filters
Apps
Account
Exporting and Importing Data
- Opening .csv files in Excel with accented and unicode characters
- Updating a .csv file without Excel corrupting special characters
- My .csv does not Export in the correct Format?
- The export did not download
- How can I see my exports?
- Print friendly (Record) and change to PDF format
System Security and Safety
Browser
- How do I clear my cache?
- Checking your version of Chrome
- Adding a Bookmark in Chrome
- Why enable desktop notifications?
- Configuring desktop notifications
- Why am I not receiving the verification email?