Experiencing issues with filters on our site? Here are some common reasons and solutions to help you troubleshoot effectively.
- Resync the App: Ensure you're using the latest version of the app, which includes all newly added filters.
- Check Existing Filters: Verify if a base filter or a default filter (indicated by a blue star) is preventing your new filter from being effective.
- Browser Compatibility: Confirm that you're using a recommended browser for optimal functionality.
- Filter Error Check: Inspect your filter for any errors. Learn about building effective filter strings here.
- Record Visibility: Ensure you have access to the relevant records. Read more about changing record access here.
- Sign Out and In: Try signing out and then back in, especially if there were any data sync issues after going offline.
- Field Data Check: Make sure the field you're filtering on contains data, especially for historic records in newly added fields.
Further Assistance If issues persist, please contact your site administrator for additional support.