Speed - My record takes too long to open

If you notice that opening a record takes longer than 10 seconds, try refreshing the page by pressing F5 or using the back arrow in your browser, then start again.

Note: Our system relies on "cached data", which affects loading times.

What is Cache? Cache is a technology used to shorten data access times, reduce latency, and improve input/output efficiency. For instance, when you visit a website, the files your browser requests are stored on your device in the browser's cache. If you revisit that page, your browser retrieves most files from the cache, speeding up the loading process. This is known as read cache.

Cache on Our Platform Similar principles apply to our platform. However, sometimes the cached page might be outdated due to recent changes by developers. In such cases, it's necessary to reload the page.

For steps on clearing old pages from your cache, visit our guide: Clearing the Cache: What Does This Do?

Impact of App Size on Performance It's important to note that the size of the app, in terms of both the number of fields and the volume of data stored, can affect loading times. Larger apps may take longer to load, as more data needs to be cached and processed.

Need Further Assistance? If slow loading times become a recurring issue, please don't hesitate to contact our support team. We are here to help you optimize your experience with our platform.