Add a Hostname to add an additional Site URL

Overview

When your Softools platform is provisioned, it is automatically assigned a default hostname in the following format:

This hostname allows you to access your site via a unique URL. If you require access to your platform using additional or custom hostnames, Softools can accommodate this upon request.

Please contact your Softools Account Manager or support@softools.net for any hostname-related requests.

Viewing Existing Hostnames

To view the hostnames currently configured for your site:

1. Navigate to the Launchpad.

2. Click the COG (⚙️) Menu.

3. Select the Site Properties App.

Within the Site Properties App, choose the Host Names form from the left-hand panel.

This will display the default hostname and any other hostnames that have been configured for your site.

Adding Additional Hostnames

If you need your site to be accessible via additional hostnames (e.g., for branding or region-specific URLs), we can add these for you.

Standard Softools Hostnames

For hostnames in the format newname.on.softools.net, simply request the desired name via your Softools sponsor or support.

Custom Hostnames

You can also configure a fully custom domain (e.g., portal.yourcompany.com) for your Softools platform. This requires some additional steps:

1. DNS Configuration

You will need to create a CNAME record with your DNS provider that points your custom hostname to your existing Softools tenant URL.

2. SSL Certificate

An SSL certificate is required to enable secure HTTPS access on the custom domain. You can either:

• Provide a valid certificate and private key for the domain, or

• Request Softools to procure and manage the certificate on your behalf (additional service charges may apply).

3. Softools Configuration

Once DNS is set and the SSL certificate is ready, Softools will configure the server to recognize and respond to the new hostname.

Contact us at support@softools.net to initiate the custom hostname setup or request assistance.

Example Use Case

Scenario: Your company’s Softools platform is available at:

You also want users to access the platform via:

To do this:

• You configure portal.acme.com as a CNAME to acme.on.softools.net.

• You provide an SSL certificate for portal.acme.com.

• Softools adds the hostname and updates server settings.

Once complete, your site is accessible via both URLs.