This option allows the default emails sent out when users are invited to join Softools to be changed to the needs of the site administrator
Email from Address
default setting when nothing is specified : noreply@softools.net
This is the email from value for emails that go out from Softools for user invitations, verifications, password resets and workflow through our sendgrid service.
This can be changed but can cause problems if the from address is not known to our email send service which may cause emails to bounce if recipient spam filters have aggressive policies
Please only change this option with caution, or speak to a Softools advisor to assist
For custom "from:" email addresses, the client needs to setup SPF records in order for recipient mail servers not to reject the emails due to cross domain issues
Master Template
This is the HTML used for the header and footer for each of the templates that are sent. The master template must contain the key word {Body} which is then replaced by each of the templates definitions when the emails are formed. The default master template is shown below:
<html><head><title></title></head><body style="background: #E5E5E5; text-align: center; color: #808080; padding: 0"><style>
td img {
border: 0 none;
height: auto !important;
width: 50% !important;
max-width: 400px !important;
display: block;
padding: 16px !important;
margin: 0 auto !important;
}
</style><table
align="center"
border="0"
cellpadding="32"
cellspacing="0"
style="border: 0 none; border-collapse: collapse; background: #E5E5E5; color: #808080"
width="100%"
><tbody><tr><td><table
align="center"
border="0"
cellpadding="0"
cellspacing="0"
style="border: 1px solid #CCCCCC; border-collapse: collapse; background: #FFFFFF; text-align: center"
width="100%"
><tbody><tr><td style="text-align: center; border-bottom: 1px solid #CCCCCC; background: #F2F2F2"><img
alt="Softools"
src="https://static1.squarespace.com/static/584ef3529f7456bbff636f52/t/586cc9236a49637ca19676fe/1601402227560"
style="
height: auto !important;
width: 50% !important;
max-width: 400px !important;
display: block;
padding: 32px !important;
margin: 0 auto !important;
"
/></td></tr><tr><td style="text-align: center"><table
align="center"
border="0"
cellpadding="32"
cellspacing="0"
style="border: 0 none; border-collapse: collapse; background: #FFFFFF"
width="100%"
><tbody><tr><td
style="
text-align: left;
font-family: 'Helvetica Neue', 'Helvetica', 'Arial', 'sans-serif' !important;
color: #808080 !important;
"
>
{body}
</td></tr><tr><td
style="
text-align: left;
color: #808080;
font-family: 'Helvetica Neue', 'Helvetica', 'Arial', 'sans-serif' !important;
"
>
Thanks,<br /><br /><b>The Softools Team</b></td></tr><tr><td style="text-align: left; border-top: 1px dotted #CCCCCC; color: #808080"><span
style="
font-family: 'Helvetica Neue', 'Helvetica', 'Arial', 'sans-serif' !important;
font-size: smaller;
color: #CCCCCC;
"
><b>A note on browser support:</b><br /><br />At Softools we’re committed to developing advanced web applications that deliver a first class user experience. Our engineering teams make use of new capabilities available in modern, up-to-date browsers.<br /><br />The Softools Platform supports the current and previous major releases of all leading browsers (Chrome, Firefox, Safari and Edge).<br /><br />If your default browser is not a supported browser then please be sure to only copy and paste any links contained within this email into a supported browser.</span></td></tr></tbody></table></td></tr><tr><td
style="
padding: 32px !important;
color: #CCCCCC !important;
text-align: center;
border-top: 1px solid #CCCCCC;
font-size: xx-small;
font-family: 'Helvetica Neue', 'Helvetica', 'Arial', 'sans-serif';
"
><b>Softools Limited</b><br />Greenlands, Henley On Thames, RG9 3AU, United Kingdom<br /><b>Tel:</b> + 44 (0)1491 412 400
<b>Email:</b><a href="mailto:info@softools.net">info@softools.net</a></td></tr></tbody></table></td></tr></tbody></table></body></html>
The above master template produces an email as content as follows:
You can enter the above HTML into a free online HTML editing tool such as
https://html-online.com/editor/ to change this content as required before pasting the HTML back to the settings area within Softools
A very simple version of the email body could be :
<p>This is an email from the Softools platform</p>
<p>{body}</p>
<p>Please contact <a href="mailto:info@softools.net">info@softools.net</a> if you have any questions</p>
<p>Best Regards</p>
<p>The Softools team</p>
Email Templates
Email templates are the body of the email that goes to the user in each of the different situations during user management. You can write content in terms of plain English, and also include images and styling in HTML form.
Within the templates you can reference the following variables which will be replaced when the template is formed and sent as email
- {username} - replaced with the username of the user to which the email is being sent as defined in the user profile (note the username is not used in some sites)
- {email} - replaced with the email of the user to which the email is being sent as defined in the user profile
- {mobile} - replaced with the mobile number the user to which the email is being sent as defined in the user profile
- {applicationName} - replaced with the tenant or site title if the from address is set. e.g. Azuuza
- {loginUrl} - replaced with a link to the login page of the site (e.g. https://azuuza.on.softools.net)
Reopened Template
This is the email that goes to a user when their account has be reactivated. The default content for this template (if none is specified) is :
This email is to confirm that the account '{username}' has been reopened for {applicationName}.
Thanks!
{emailSignature}
The default Subject line for this email is
[{applicationName}] Account Reopened
Closed Template
This is the email that goes to a user when their account has be closed (user deactivated). The default content for this template (if none is specified) is :
This email is to confirm that the account '{username}' has been closed for {applicationName}.Thanks!{emailSignature}
The default subject line for this email is :
[{applicationName}] Account Closed
Invite Template
This is the email that goes to a user after being invited to join the site . The default content for this template (if none is specified) is :
You have been invited to create an account with {applicationName}.Please use the following link to create your account. For your own security we strongly recommend copy and pasting this link directly into a compatible browser:{inviteRegistrationUrl}{emailSignature}
additional optional keywords for the invite template are :
- {inviteRegistrationUrl} - replaced with the link required to verify the invite and take the user to the screen in which they complete their user information such as username, company, password etc - see https://support.softools.net/hc/en-gb/articles/115000444923-Inviting-a-New-User for more information about inviting users
The default subject line for this email is :
Invitation to [{applicationName}]
- If not used reminders are sent every Monday for 4wks after the 1st
- During this resend period only the most recent email link is valid
- If still unused by the 4th resend, the link in this final email stays valid for 100days
- After this point a manual resending of the invite email would be required
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