Encountering issues when exporting data can be frustrating. This guide aims to help you troubleshoot and resolve situations where your export seems unresponsive or is taking longer than expected.
Steps to Follow If Your Export Is Not Ready
Refresh Your Page:
- Simply press F5 or use the refresh button in your browser. This can often resolve the issue by updating the status of the export process.
- Click on the bell icon in the top right corner of your screen. This will bring up a list of notifications, including the status of your export jobs.
- Once the export job is marked with a green icon, it's ready for download. Click the downward arrow to commence the download of your file.
- Not everyone may have the privilege to export data due to permission restrictions. If the option to export is not visible, you may need to contact your system administrator to verify your user permissions.
- If an export job is marked with a red strip, it has encountered an error. To understand what went wrong, access the 'Export Summaries' from your site's settings area for a detailed report. If you cannot see this, please speak to your systems administrator.